Technical Support Desk

Table of Contents

Important Notes on Privacy and Confidentiality of Information

Support via Chat

Chat support is available for simple inquiries. A chatbot (an automated response robot) or a human operator (student staff called “Common Supporter”) will respond to your inquiries.

Business hours (Automated response): 24 hours
Business Hours (Operator): 8:25 a.m.-6:30 p.m. on weekdays (Mon-Fri).
Start a chat (Click on the “チャットサポートで質問できます (Chat Support Available)” widget at the bottom right of your screen)

Support via Zoom

Support is available via voice, chat, and screen sharing in a Zoom conference room. A student operator (also called “Common Supporter”) will answer questions and offer consultation. When you access the Zoom meeting room, you will first be taken to a waiting room. Please wait there for your turn.

Business Hours: 8:25 a.m.-6:30 p.m. on weekdays (Mon-Fri).
Access the Zoom meeting room (Click on the link under “Meeting room information of Zoom support” in the “Online Course Information” section)

Support via Email Form

Email form support is available for difficult/complicated inquiries. A student operator (also called “Common Supporter”) will respond to your inquiry through email. Faculty members will take over if the issue cannot be resolved by student staff.

Inquiries that include confidential information such as personal grades will be handled only by faculty members. To ensure that such inquiries are directly sent to faculty members (and not opened by student operators), please check the “I would like to be supported only by faculty members” checkbox in the email form.

Business hours: 24 hours
Submit an email form
If the email form is not working

If the email form is not working, please send a direct email to utelecon-inquiries@googlegroups.com. The email will first be checked by faculty staff and, if appropriate, will be passed on to student staff.

Please include the following information in your email: