Support via Chat

This is a page for chat support at the utelecon Support Desk.

Before Inquiring

Please be sure to check the Support Desk page before inquiring.

To ensure prompt response, the support desk is generally staffed by students, as well as faculty staff. Please be aware of that fact when you make inquiries. Student staff have signed confidentiality agreements and handle information under the control and supervision of faculty and staff members, so there is no problem with general account information.
If you have any questions or concerns about examinations, please first contact your instructor or the department/graduate school that offers the examination. If you wish to contact the Technical Support Desk regarding examinations, please contact us only through the email form.
Information obtained from inquiries will be used for replying to and performing tasks related to the inquiry. Information may be shared internally to improve future support service. Information may also be disclosed to the public in individually unidentifiable form for the purpose of introducing UTokyo’s support initiatives through case studies and statistical information, etc. Information will not be used for any other purposes except for exceptions specified by laws and regulations.

Operators are available 8:25 a.m.-6:30 p.m. on weekdays (Mon-Fri), except for Decenber, 30 through January, 3.
Please note that it may take some time for operators to respond, depending on the volume of inquiries. In such cases, please use the email form or try again later.
This support system is powered by “Zoom Contact Center” service provided by Zoom. If you have trouble using this service, such as unstable connection, please consider using the support via the email form.
We ask for your understanding that we may respond to you via email for some inquiries that are difficult to answer on the spot.
Chat support is available exclusively to all members of the University of Tokyo.

To use the chat, press the widget titled “ここからチャットで相談” in the lower right corner.

* Icons in the chat widget are from Material Symbols & Icons provided under the Apache License 2.0.