Microsoft Azure Support request

About Support request

If you have any questions about the technical aspects of any Microsoft Azure service, please use the support request form.

1. Open a support request from the global header

1. Select the ? in the global header, then enter a few words to describe your issue.

2. Follow the prompts to share more details about your issue, including the specific resource, if applicable. We’ll look for solutions that might help you resolve the issue.
3. If none of the solutions resolve the problem you’re having, select Create a support request.

2. Open a support request from a resource menu

To start a support request in the context of the resource you’re currently working with:

1. From the resource menu, in the Help section, select Support + Troubleshooting.

2. Follow the prompts to share more details about your issue. Some options may be preselected for you, based on the resource you were viewing when you selected Support + Troubleshooting. We’ll look for solutions that might help you resolve the issue.

If none of the solutions resolve the problem you’re having, select Create a support request.

3. Create a support request

When you create a new support request, you’ll need to provide some information to help us understand the problem. This information is gathered in a few separate sections.

Problem description

After you provide all of the requested information, select Next.

Recommended solution

Based on the information you provided, we provide some recommended solutions that might be able to fix the problem. In some cases, we may even run a quick diagnostic check. These solutions are written by Azure engineers to solve most common problems.

If you’re still unable to resolve the issue, continue creating your support request by selecting Return to support request, then selecting Next.

Additional details

Next, we collect more details about the problem. Providing thorough and detailed information in this step helps us route your support request to the right engineer.

1. Complete the Problem details so that we have more information about your issue. If possible, tell us when the problem started and any steps to reproduce it. You can optionally upload one file (or a compressed file such as .zip that contains multiple files), such as a log file or browser trace. For more information on file uploads, see File upload guidelines.
2. In the Advanced diagnostic information section, select Yes or No. Selecting Yes allows Azure support to gather advanced diagnostic information from your Azure resources. If you prefer not to share this information, select No. For details about the types of files we might collect, see Advanced diagnostic information logs.

• In some cases, you may see additional options. For example, for certain types of Virtual Machine problem types, you can choose whether to allow access to a virtual machine’s memory.

3. In the Support method section, select the Support plan, the Severity level, depending on the business impact. The maximum available severity level and time to respond depends on your support plan and the country/region in which you’re located, including the timing of business hours in that country/region.
4. Provide your preferred contact method, your availability, and your preferred support language. Confirm that your country/region setting is accurate, as this setting affects the business hours in which a support engineer can work on your request.
5. Complete the Contact info section so that we know how to reach you.

Select Next after you finish entering this information.

4. Review + create

Before you create your request, review all of the details that you’ll send to support. You can select Previous to return to any tab if you want to make changes. When you’re satisfied that the support request is complete, select Create.

A support engineer will contact you using the method you indicated. For information about initial response times, see Support scope and responsiveness.

5. Manage an Azure support request

View support requests

View the details and status of support requests by going to Help + support > All support requests in the Azure portal.

You can search, filter, and sort support requests. By default, you might only see recent open requests. Change the filter options to select a longer period of time or to include support requests that were closed.

To view details about a support request to view details, including its severity and any messages associated with the request, select it from the list.