Early in the morning of April 1, 2026, a problem occurred in the system managing registration information for faculty and staff has encountered a technical error, and some information regarding personnel appointments, departures, and transfers effective April 1 has not been correctly reflected in the system. As a result, there are cases where staff directory information is not up to date, or where problems in UTokyo Account usage have occurred. Particularly, some faculty and staff members who are newly appointed on April 1 are currently unable to use their UTokyo Account. We are currently investigating the detailed impact of this issue. We ask for your patience until the system is restored.
This page will be updated as needed to provide information about the impact of this issue.
Note: We are sorry, but the English translation may not be fully translated. Please refer to the Japanese page for the latest informations.
Impact and Workarounds
Issues That Require Waiting for the System to Be Restored
If you are experiencing the following issues, we regret to inform you that there is nothing to do but wait for the system to be restored. Even if you contact the utelecon Technical Support Desk or the Office Work Terminals help desk, you will be asked to wait until the system is restored.
- When you receive the Notification regarding password for the UTokyo Account and attempt to change your initial password, you see a message such as “You don’t have access to this” or “Your sign-in was successful but you don’t have permission to access this resource” and cannot proceed.
Other cases will be posted as they are identified.
Forecast for Recovery
As of 3:00 PM on April 1, the cause of the problem has been identified, but we are still working toward a resolution. There is no guarantee that the issue will be resolved by this evening.